Shipping & Delivery
This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and handled in the event of delivery problems. Available shipping methods, delivery options, and applicable charges are displayed at checkout.
1. Order Processing Time
Order processing generally takes 1–3 business days after payment verification.
Orders placed during weekends, public holidays, or peak shopping periods may require additional processing time.
Processing time refers to the period required to prepare an order before it is dispatched and does not include shipping transit time.
2. Shipping Time
Estimated shipping transit time is 12–15 business days after dispatch.
Actual delivery times may vary depending on the destination, shipping carrier, customs clearance procedures, package dimensions, and local delivery conditions.
Please note that all delivery timeframes are estimates and are not guaranteed delivery dates.
3. Shipping Fees
Any applicable shipping fees will be displayed at checkout before payment is completed.
Shipping costs may vary depending on the delivery destination, selected shipping method, package dimensions or weight, and available logistics services.
Customers are responsible for reviewing the applicable shipping charges before placing an order.
4. Shipping Destinations
We ship to destinations where delivery services are available through our website.
Available shipping destinations and delivery options will be displayed at checkout.
If your delivery address cannot be selected or is not supported, please contact our customer service team before placing your order.
5. Order Tracking
When tracking information is available, the tracking number or tracking link will be sent to the email address provided at checkout after your order has been dispatched.
Please allow some time for the carrier's tracking system to display the initial shipment scan and subsequent tracking updates.
If you have questions about your shipment or your tracking information has not been updated for an extended period, please contact our customer service team with your order number.
6. Customs, Duties and Local Charges
International shipments may be subject to import duties, taxes, or customs clearance charges imposed by the destination country or region.
Unless otherwise stated at checkout or required by applicable law, these additional charges are the responsibility of the recipient.
Customs inspections and clearance procedures may cause delivery delays beyond our control.
7. Delivery Problems
If your tracking information has not been updated for an extended period, or your order appears to be damaged, lost, or incorrectly delivered, please contact our customer service team.
When contacting us, please provide:
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Your order number.
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Your tracking number, if available.
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A description of the delivery issue.
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Relevant photographs or supporting information, where applicable.
Please retain the original packaging and shipping materials, along with any relevant photographs, to help us review the issue and coordinate with the shipping carrier when necessary.
Our customer service team will review the information and advise you on the appropriate next steps.
8. Contact Information
For questions or assistance regarding shipping and delivery, please contact us using the following details:
Website: https://rilvilo.com
Website Operator: Shenyang Zhongying Building Materials Trading Co., Ltd.
Business License Entity: Shenyang Zhongying Building Materials Trading Co., Ltd.
Registered Address:
Unit 1-17-2, No. 165-1 Xihe Road, Yuhong District, Shenyang, Liaoning, China
Email: service@rilvilo.com
Customer Service Phone: +1 6086731174