Return & Refund Policy
Return & Refund Policy
This policy explains when a return may be requested and how returned items and refunds are handled. Please contact us before sending any item back. Do not send returns to the registered office address unless customer service has expressly confirmed it as the return destination.
1. Return Eligibility
Customers may request a return within 30 days after receiving an order. Products must be unused, uninstalled where relevant, in their original condition and packaging, and accompanied by proof of purchase. The product must meet any applicable product-specific return conditions.
2. Non Returnable Items
Unless required otherwise by applicable law, items may not be eligible for return if they are customized or made to order, used or installed, damaged after delivery through customer handling, or clearly identified as final sale or non-returnable before purchase. Any statutory consumer rights remain unaffected.
3. Return Process
To request a return, email service@rilvilo.com with your order number, the reason for the request, and clear photographs where the item is damaged, defective, or incorrect. Customer service will review the request and, if approved, provide the applicable return instructions and destination. Please wait for confirmation before shipping the item.
4. Return Shipping
Unless the item is defective, damaged, or incorrect due to our error, customers are generally responsible for return shipping costs. Use a trackable shipping service and retain proof of shipment. Original shipping charges are non-refundable unless required by applicable law or otherwise confirmed by us.
5. Refunds
After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are generally processed within 5–10 business days and sent to the original payment method. The time for the funds to appear depends on the payment provider or financial institution.
6. Damaged or Incorrect Items
If an item arrives damaged, defective, or different from the order, contact us within 7 days after delivery. Include your order number and clear photographs of the item and packaging. We will review the information and advise on the available resolution.
7. Contact Information
For return or refund questions, contact Shenyang Zhongying Building Materials Trading Co., Ltd. using the contact details below.
Website: https://rilvilo.com
Website Operator: Shenyang Zhongying Building Materials Trading Co., Ltd.
Business License Entity: Shenyang Zhongying Building Materials Trading Co., Ltd.
Registered Address: Unit 1-17-2, No. 165-1 Xihe Road, Yuhong District, Shenyang, Liaoning, China
Email: service@rilvilo.com
Customer Service: +1 6086731174